e:This piece of post says about the bitter experience with online banking.
"A" needs to trasfer money to "B", through online banking of ICICI. somehow something was not right and the account number conveyed to A by B was not correct,the last digit of the account number was erred by A. Luck din't favour much and A transfered money to (B-1)'s account.
After 48 hours the mistake was found and few phone cell phones rang as an initiative for recovery, its found that if a written complaint is given to the A's account bank branch, they can do the needful. with lots of hope same thing was done.
The bank informed A's that returning money is totally at the mercy of (B-1)'s Account holder and all that they can do is inform (B-1) account holder of the same. A awaited for 2 days, reply from the back is " Sir, we informed Customer, he is as of now out of station and he assured to retun bank the money after he returns". thats the final communication from the bank.
All that all phone calls to the bank were in vain, and going directy to the bank, din't help much.
Now following are the questions in my mind.
1. when we transefer funds from with ICICI why is the destination account holders name not listed.
2. although this is customers mistake, why the bank is not helpign to revert the trasaction.
3. when there is no name confimation given at the time of transfer, how can we make sure of destination account. why is the system not fool proof.
Blessing in disguise, amount transferred is not very high.
Moral : 'A' took a lesson on " Online money Trasfers" for few K Rupees :)
Wednesday, December 19, 2007
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